All Cancellations Require: an email request in writing to "[email protected]". Cancellations can not be processed over the phone.

WEEKDAYS

🚨 No cancellations are permitted within 72 hours of scheduled rental time. Prior to 72 hours of scheduled booking, cancellations are permitted for a $75 cancellation fee, with all other monies being refunded.

Within 72 hour window, credit is available to be applied to a future rental within the same season (except for same-day cancellations).

Same-day cancellations result in no refund and no credit being issued.

WEEKENDS / HOLIDAYS

🚨 No cancellations are permitted within 10 days of scheduled rental time. Prior to 10 days of scheduled booking, you may cancel for a $125 cancellation charge with all other monies being refunded.

Within 10 days of scheduled booking, a same-season credit can be applied for a $50 fee.

If you are late for your scheduled departure time, you will forfeit that time on the water. The equipment must still be returned on time at the end of your reserved booking time. Late fees of $25 every 15 mins will still apply.

There are no refunds for inclement weather conditions. If inclement weather causes unsafe conditions, guests can move their reservation to another day during the current season, with no additional cost.

Inclement weather is defined by the National Weather Service as high winds, lightning, or thunder. If the weather turns severe while you are on the water, seek shelter immediately in a safe area or an area of protected shoreline where you can safely secure equipment.

A full-day rental is 8 hours and is booked from 9am-5pm. A half-day rental is 4 hours and runs either 8am-12pm or 1pm-5pm. You are free to arrive anytime after your start time, but no matter what time you depart from the dock you must return by either 12pm or 5pm to avoid incurring late charges and/or affecting someone else's start time.

*Full and half-day start and end times have the potential to be adjusted with approval, if there are no schedule conflicts. For Example: You book a full-day but call to get a start time of 7am approved, so you start at 7am and end at 3pm.

You must be 21+ years old with a valid driver's license* to rent any motorized equipment like WaveRunners or ATVs. To drive any WaveRunner you must be 18+ years old and have a valid driver's license. *MUST HAVE ID ON YOUR PERSON to depart the dock

You are launched with a full tank of gas, but gas is not included in the price of rental. Upon return, our dockhands will refuel the ski with your card on file (or other preferred payment type) at current marina fuel price. Fuel is not included, but we will perform the refueling on your behalf. Fueling elsewhere on the river is prohibited unless authorized by our staff ahead of time or due to an emergency fuel situation.

The Renter is responsible for the cost of refueling for the amount of fuel used during your time on the water.

Refueling any ski without prior approval can result in potential damage to the engine and result in immense damage charges.

You are permitted to go a maximum of 7 miles in either direction from the dock area. Here is a River Guide Map to help you explore the Cumberland area around Clarksville.

Currently every one of our skis seats a maximum of 3 people. How comfortable max seating is will depend on the individuals riding and the model of ski selected. Our FX models are designed to give more room and comfort for multiple riders.